zenGOT’s Business Hours
zenGOT’s core business hours are 8:00 a.m. to 8:00 p.m. If you require customer support or zenGiver™ support during the weekend, please keep in mind that we have minimal staff coverage over the weekend.
If a specific zenGiver is selected, that zenGiver has six (6) zenGOT business hours to accept a job. Following is an example of how this works: If a job is booked at 11:00 a.m. then a zenGiver has until 5:00 p.m. that day to accept the job or the booking will expire. However, if a job is booked later in the day or the early hours of the morning then the six (6) hours will be calculated during zenGOT’s core business hours between 8:00 a.m. and 8:00 p.m. For example, if a booking was made at 7:00 p.m. at night then a zenGiver has one business hour left on the day the booking is made (i.e. until 8:00 p.m. that day) PLUS five business hours the following day (from 8:00 a.m. to 1:00 p.m.) to accept the job by 1:00 p.m. or else the job will expire.